The Prince of Wales's Charitable Foundation

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Who We Are

When we refer to the "Foundation" in this policy, we mean The Prince of Wales's Charitable Foundation, registered charity number 1127255 of Clarence House, London, SW1A 1BA. Further details are available here. The Foundation is a data controller within the meaning of the Data Protection Act 1998 (DPA).

Our relationship with our supporters and the public at large is of great importance to the Foundation. This policy, together with other notices provided from time to time (for example on collection forms, communications with you or on this website), sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us (whether by your access to this website or otherwise).

Our Network of Charities

The Foundation works from time to time with The Royal Founding Patronages, a group of charities (plus their subsidiaries and/or trading entities) listed here:https://www.princeofwales.gov.uk/the-prince-of-wales/the-princes-charities  and The Prince's Trust and their subsidiaries and/or trading entities (listed here https://www.princes-trust.org.uk/about-the-trust/people/princes-trust-group).

The Foundation sometimes works with The Royal Collection Trust https://www.royalcollection.org.uk, The Royal Foundation for the Duke and Duchess of Cambridge and Prince Harry, http://www.theroyalfoundation.org.uk/  and Sentebale http://sentebale.org/   All these organisations are together referred to as "the Charities".

Each charity is a data controller in its own right, separate from the Foundation.

The relationship between the Foundation and the Charities involves a limited degree of relevant and proportionate information sharing within the group, carried out in the legitimate interests of both the Foundation and the Charities in supporting their individual and collective aims, as well as being in the legitimate interests of our supporters as explained below.

Data Protection Statement

We are committed to making sure that our communications with you are secure, proportionate and targeted. All personal data is held and processed in accordance with the Foundation’s own policies, the DPA and the General Data Protection Regulations. Our policy is that staff who handle personal data have received relevant data protection training.

Any personal data we hold on members of the public is generally held on the Foundation’s secure CRM, or sometimes in hard copy in secure rooms or filing systems, and are accessed by authorised staff only. Most information that we hold will have been obtained directly from you, with some from publicly available sources such those mentioned below.

Personal data held and processed by the Foundation may include:

Contact information, such as:

  • Your contact details
  • Your communication preferences
  • Records of communications and interactions we have had with you

Where relevant, for example in keeping records of donors and potential donors, the Foundation may obtain biographical information, such as:

  • Your name, gender and date of birth
  • Your family and partner/spousal details
  • Your professional activities and employment
  • Information you have publicly shared on social media
  • Your charitable and philanthropic interests

Financial information, such as:

  • Information necessary to process any donations made, including Gift Aid status
  • Your donation history with us (which we must keep for 7 years)
  • Details of any purchases with us, eg event tickets, or competitions entered
  • Donations made with other organisations, notably the  Charities
  • Our assessment of your ability to make donations.

Please note that we do not store any credit/debit card details in our database.

 

We may use external data agencies to ensure that our contact details for you are up to date, allowing us to continue to communicate with you in accordance with your existing preferences. If you do not wish the Foundation to do so, please contact The Data Protection Officer, The Prince of Wales's Charitable Foundation, Clarence House, St James's, London SW1A 1BA.

 

How the Foundation uses the data

  • Providing you with information about the work and activities of the Foundation and the Charities. This might include sending you publications, e-newsletters, invitations to events and details of volunteering opportunities.
  • Conducting donor research to gain a better understanding of our supporters, inform our fundraising strategy and target our communications more effectively and appropriately.
  • Sharing information within the Charities group to ensure any approaches to donors are handled sensitively and proportionately, and to prevent the same donors receiving multiple approaches at the same time from different members of the Charities.
  • Internal record keeping, including the management of any feedback or complaints
  • Administrative purposes e.g. regarding a donation you have made or an event you have registered for or attended, including security for that event.
  • Furthering our charitable objectives, including asking you to donate or otherwise help us raise funds, but always in accordance with best fundraising practice.

We also use your data to ensure that the ways in which we communicate with you do not conflict with your chosen communication channel preferences (for example, by post, telephone or electronic means).

 

Electronic tools may be used to monitor the impact of the Foundation's communications, such as using email tracking to record when an email we send to you has been opened.

Your data and third parties

 If you interact with the Foundation or any of the  Charities through a third party (for example, making a donation via JustGiving or a crowdfunding page) then we may obtain information about you from that third party, but only if you have given your explicit consent to that third party sharing your information.

Data will not be disclosed to external organisations other than those acting as agents for the Foundation, or suppliers who manage (for example) guest lists for events; with the Royal Household where it needs access to relevant guest lists; with relevant agencies such as the police or security services for ensuring screening and safety at events; with the principal or any special guest at a specific event who will be involved in thanking supporter; or with Charities with whom the Foundation has a data sharing policy. The Foundation does not sell any of its data to third party organisations.

We may have to share certain information with relevant authorities upon request, for example the Charity Commission, or to HM Revenue and Customs in respect of any Gift Aid claims.

Use of publicly-available information for profiling, research and due diligence

To ensure that we understand you and your philanthropic interests, and identify new prospects of interest to our charitable aims, we may use additional information where available from external sources to improve our understanding.  

This will be a combination of publicly-available information, for example drawn from search engines, company resources and news media; information from third party consultants, intermediaries, mutual contacts and databases; and what you have provided to us, such as past donations and career information. We may also use data from social media sites like LinkedIn, Facebook and Twitter, depending on your privacy settings and/or interactions with the Foundation or the Charities.

Please note however that before seeking or accepting major donations we are required, at law and in accordance with good governance and reputational practice, to conduct a certain level of due diligence, including reviewing publicly available personal data relating to political exposure, criminal convictions and offences. Due diligence is conducted in accordance with the Foundation's gift acceptance policy.

Security

The Foundation commits to holding this data securely, both in its electronic systems and in staff protocols, and treating it with sensitivity. Data will only be held for as long as it is necessary for the above purposes and is not currently held or shared outside the EEA.

IP Addresses and Cookies

During your use of the site we may collect information about your computer, including where available your IP address, operating system and browser types, for system administration and to report aggregate information to third parties (including organisations connected with the Foundation). This is statistical data about our users' browsing actions and patterns and does not identify any individual. For the same reason, we may obtain information about your general Internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve the site and to deliver a better and more personalised service. For more information about cookies, please visit www.allaboutcookies.org .

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the site. We do not link IP addresses to anything personally identifiable. This means that while your user session will be logged, you will remain anonymous to us

 Your information rights

You have a right to request copies of the data that we hold about you (for which there may be a small charge of £10) and to ask us to stop processing your personal data for fundraising purposes (except as necessary to maintain suppression lists). Please contact the Executive Director at The Prince of Wales's Charitable Foundation, Clarence House, London SW1A 1BA or email [email protected] for anyrequests or related enquiries.

You have the right to lodge a complaint with a supervisory authority such as the Information Commissioners Office, https://ico.org.uk/

We may amend this Privacy Policy from time to time. Any significant changes to this Policy or to the way we treat your data will be communicated via the Foundation website or by contacting you directly through the most appropriate means.